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Planning performance

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Performance indicators: 2024/25
Performance indicator Current target Q1 (April to June 2024) Q2 (July to September 2024) Q3 (October to December 2024) Q4 (January to March 2025)
Householder applications - average number of weeks to determine a householder application 6 weeks 7.4 weeks 7 weeks    
Local (non-householder) applications - average number of weeks to determine a local (non-householder) application 11 weeks 8 weeks 7.7 weeks    
Major applications - average number of weeks to determine a major application 35 weeks No major applications reported No major applications reported    
Annual performance indicators
Performance indicator 2021 to 2022 2022 to 2023 2023 to 2024
Householder applications - average number of weeks to determine a householder application 7.9 weeks 7.9 weeks 8.2 weeks
Local (non-householder) applications - average number of weeks to determine a local (non-householder) application 13.1 weeks 15.1 weeks 12.7 weeks
Major applications – average number of weeks to determine a major application 51.5 weeks 21.5 weeks 25.6 weeks
Maintain an overall customer satisfaction rate of 90% 75.6%  64% Not available yet

For further information on our performance you can view the Planning Performance Framework 2022/23 (PDF 12.2MB) and the feedback report from Scottish Government (PDF 217KB).

Previous year submissions:

We further monitor our performance against our Service Standards set out in our customer charter. View more information about the customer charter and how to give feedback